Contact information

Contact Information

If you have any questions regarding your order, shipping, returns, or exchanges, we’re here to help.

Customer Support Email

hello@prettygirlwellness

To ensure the fastest response, please include your order number in the subject line and follow the formats below when applicable:

• Order #[Order Number] – Return – [Customer Name]
• Order #[Order Number] – Exchange – [Customer Name]
• Tracking Update – Order #[Order Number]
• Customer Support Hours

Monday – Friday
9:00 AM – 5:00 PM EST
Excluding weekends and holidays

Response Time

We aim to respond to all inquiries within 1–2 business days.

During periods of high order volume or promotions, response times may be slightly longer, but rest assured we will respond as quickly as possible.

Important Notes

Please contact us before initiating a chargeback or dispute with your bank. Most order concerns can be resolved quickly once we review your order details and tracking information.

Pretty Girl Wellness is committed to providing thoughtful, timely support and appreciates your patience as we work to assist you.